Website Customer Request

Requester email:

Description: 'Sleeping Pillows in various shapes'

Website address:

Location: Toronto, ON, Canada

Customer environment:

Browser: Internet Explorer 9.0

OS: Microsoft Windows 7

Chat transcript:

Customer – (19:52:17) – Hello, my name is Parry. We are an upcoming start-up organization which has been recently building its reputation for its décor suite. For the same, I was going through your inventory for materials and had a doubt which I hope you can clear. I was very impressed with a vast spectrum of sleeping pillows which you offer and would like to know if there are any collections which you offer for a lower rate but do not compromise on the quality of the material offered.

Factory – (19:52:59) Hello Parry, welcome to the factory of pillowforms! We have something which matches your interest. If you plan to order them, it would be easier if you could share the details and be more on the specific side. What is the purpose i.e. what do you need the pillows for? Is it for home décor or just for a change?

Customer – (19:53:10) – Thank you for the warm welcome! For the order, I wouldn’t mind ordering décor pillows but the main focus of my project is on pillows for sleeping purposes. Do you have any other options apart from what you have already mentioned?

Factory – (19:53:17) – Yes, we have other options in pillows; we have collections only for décor, only for sleeping or for both. If you want to limit your options to sleeping pillows, then I recommend you check out our collection of down/feather fill pillows and if you are looking for cost-effective décor, then you will find the collection of polyester fill pillow forms very useful. They are equipped with polyester filling which makes them unique and a class apart from the other pillows. Apart from being soft and fluffy, which is a common feature associated with down/feather pillow fills, they also have a unique ability which makes them suitable for sleeping purposes! Apart from that, they are also available for a relatively cheaper rate in comparison with the standard feather fill pillows. We recommend this collection to most of our customers.

Customer – (19:54:03) – Brilliant! I would like to place an order for that collection, do you have other varieties? If you do, how do I proceed next with the order?

Factory – (19:54:11) – We have the collection open for a vast spectrum of shapes and sizes which will spoil you for choices, all of which you can access on our website or one of our warehouses. The collection can also be used for décor purposes as these pillow forms can allow any interior designer to experiment with a mosaic of different sizes and various shapes and colors. All of which can be used to bring out the true essence of the room and make the rooms more beautiful and vibrant.

Customer – (19:54:31) – Those are the true words of a designer! This project involves me designing the living room for one of my clients. The client has specifically asked for pillows of all kind of shapes like the heart shaped and round pillows. It would be amazing if you have those varieties.

Factory – (19:54:43) – Yes we do! We take pride in hosting one of the largest inventories in the whole state of Canada. The pillows we have are of various shapes and sizes, even colors. Apart from the designs you asked for, we also have squares, rectangle, and bolsters. If you are interested, we also do customized designs.

Customer – (19:54:58) – I’m impressed with the depth of your collection! I can assure you that my colleagues would be impressed and would like me to continue ordering with you. I’ll get back with the final order once I have their approval and the client’s feedback. In the meantime, do you have any size chart that I can provide to my client where all of the standard sizes are available?

Factory – (19:55:12) – Yeah, I will be forwarding the attachment to you as soon as possible. Right now, I can give you a briefing about the vast spectrum of sizes of pillow forms we have available in our huge inventory accessible only through the pillowforms section of our website. We have a size range of 10” to 60” size pillows and more importantly, we provide our customers with the customized option of specialized custom orders.

Customer – (19:55:31) – That is a great initiative that you guys have started. Once I receive the attachment, I will forward it to my supervisors and my production manager, whose final decision matters most when it comes to the requirement of the quantity of product. I will place the order through your website when I receive an update from them in the meanwhile I wanted to know about the details of the delivery and shipping?

Factory – (19:55:46) – If you wanted to know about the delivery fee, the fee hasn’t changed and can be accessed on our website. If you’re hesitant regarding the shipping charges, don’t worry as we compress the pillows by several folds in the packaging box which reduces the charges drastically. Once we have everything you need packed, we will be ready to ship it by the next morning.

Customer – (19:56:07) – That’s amazing, I am impressed with your timeliness. Let me get back to you as soon as I get a decision. Thank so much for the detailed information.

Factory – (19:56:13) – You’re welcome, sir! Have a nice day.

To protect the privacy of our clients, certain details have been modified.

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